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Abisuga, O (2020) Integrated collaborative facilities management framework for post-occupancy evaluation of higher education facilities, Unpublished PhD Thesis, , University of New South Wales.
Afzal, F (2019) A framework to improve sustainability performance of construction organisations, Unpublished PhD Thesis, , University of New South Wales.
Ahmadian Fard Fini, A (2017) Optimizing crew performance through integration of human resource strategies into planning of construction activities, Unpublished PhD Thesis, , University of New South Wales.
Aljassmi, H A (2013) Analysis of complex mechanisms of defect generation in construction projects, Unpublished PhD Thesis, , University of New South Wales.
Alrasheed, H (2015) A socio-ecological framework for improving the psychological health of foreign workers in developing countries: The case of saudi construction industry, Unpublished PhD Thesis, , University of New South Wales.
Boadu, E (2022) A framework for promoting health and safety through procurement in the construction industry in developing countries: A case of Ghana, Unpublished PhD Thesis, , University of New South Wales.
Chand, A (2015) A socio-ecological resilience perspective to enhance hospital service delivery resilience to extreme weather events, Unpublished PhD Thesis, , University of New South Wales.
Chandra, S (2006) Investigating green building assessment tools: a risk-analysis based approach, Unpublished PhD Thesis, , University of New South Wales.
Chandra, V (2007) An investigation of cultural learning during the hospital process from a facilities management perspective, Unpublished PhD Thesis, , University of New South Wales.
Cooke, J R (1973) Methods of documentation and administration of building contracts, Unpublished PhD Thesis, , University of New South Wales.
Coolican, A M (1989) A history of industrial relations in the Sydney building trades, 1870-1914 , Unpublished PhD Thesis, , University of New South Wales.
Cooper, A A (1971) An economic study of housing production and associated works in Australia, Unpublished PhD Thesis, , University of New South Wales.
Dave, M (2019) High performance prefab housing: towards an evaluation framework for design, sustainability and affordability, Unpublished PhD Thesis, , University of New South Wales.
Deng, Z M (1995) Extended state space modelling and influence diagrams for construction processes and aids, Unpublished PhD Thesis, , University of New South Wales.
Denny-Smith, G (2022) The social value of indigenous procurement policies in the Australian construction industry, Unpublished PhD Thesis, , University of New South Wales.
Forsythe, P (2003) The role of service quality as a determinant of customer satisfaction in residential construction, Unpublished PhD Thesis, , University of New South Wales.
Galea, N R (2018) Built for men: Institutional privilege in the Australian construction industry, Unpublished PhD Thesis, , University of New South Wales.
Habibi Rad, M (2022) Impact of lean construction on contractor performance and organisational resilience in post-disaster infrastructure projects, Unpublished PhD Thesis, , University of New South Wales.
Heng, H K S (2010) Information brokerage in hospital facilities management: A social network perspective, Unpublished PhD Thesis, , University of New South Wales.
Ho, M F C (2003) Ethics management in a construction organisation: Employees' attitudes to corporate codes of ethics, Unpublished PhD Thesis, , University of New South Wales.
Hong, Y C (2018) Modelling and evaluating the adoption of building information modelling in Australian and Chinese small and medium-sized construction organisations, Unpublished PhD Thesis, , University of New South Wales.
Hunt, P (2021) The business case for sustainable development in the Australian built environment, Unpublished PhD Thesis, , University of New South Wales.
Hutcheson, J M (1980) Administration of building contracts with particular reference to the builder's financial control, Unpublished PhD Thesis, , University of New South Wales (Australia).
Hutcheson, J M (1979) Administration of building contracts with particular reference to the builder's financial control, Unpublished PhD Thesis, , University of New South Wales.
Hwang, H (2011) Rational irrationality: The making of property decisions in firms as a part of resource allocation processes - a Korean example, Unpublished PhD Thesis, , University of New South Wales.
Kabirifar, K (2022) Effective construction and demolition waste management assessment: A case of Australian large construction companies, Unpublished PhD Thesis, , University of New South Wales.
Kaboli, A (2014) Cost and emissions analysis of earthmoving operations, Unpublished PhD Thesis, , University of New South Wales.
Karunaratne, B M (1994) A new method of analysis for cyclic construction operations using systems engineering approach, Unpublished PhD Thesis, , University of New South Wales.
Khalil, K (1994) An evaluation of managerial knowledge and skills of technical professionals in the construction industry in Malaysia, Unpublished PhD Thesis, , University of New South Wales.
Kim, S M (2019) Tenants' leasing motivators and decisions about the greenness of office buildings and their rental, Unpublished PhD Thesis, , University of New South Wales.
Kim, Y-S (1994) The development and application of a probabilistic model for risk analysis of life cycle cost predictions: For apartment buildings constructed by the Korea National Housing Corporation in Seoul, Korea , Unpublished PhD Thesis, , University of New South Wales.
Lam, K C (1997) The optimisation of financial decision in a contracting firm, Unpublished PhD Thesis, , University of New South Wales (Australia).
Lam, K-c (1997) The optimisation of financial decisions in a contracting firm, Unpublished PhD Thesis, , University of New South Wales.
Li, Y (2015) Sense of home in post-disaster reconstruction: A study of resident experiences of living in rebuilt houses after the wenchuan earthquake in China, Unpublished PhD Thesis, , University of New South Wales.
Liu, L (2003) Models of enterprise-level project performance: Comparative studies of organizational form, control mode and feedback mechanisms in the construction and it services industries, Unpublished PhD Thesis, , University of New South Wales.
Liu, Y M (2005) A holistic approach to developing generic vs. regionally specific frameworks for sustainable building tools, Unpublished PhD Thesis, , University of New South Wales.
Matsuzaki, H (1995) Construction industry unionism in Japan, Unpublished PhD Thesis, , University of New South Wales.
McLaren, M (2018) An investigation of swift trust formation in disaster management teams, Unpublished PhD Thesis, , University of New South Wales.
Mohd Ishak, S S B (2014) Resistance factors to technology innovation in construction organisations, Unpublished PhD Thesis, , University of New South Wales.
Moon, S (2014) Dynamic control of supply chain quality to improve process performance in construction, Unpublished PhD Thesis, , University of New South Wales.
Ong, E M S (2008) Trust, commitment, satisfaction and learning in construction project teams, Unpublished PhD Thesis, , University of New South Wales.
Paterson, I (1981) Contractors' risk and insurance in the Australian building industry, Unpublished PhD Thesis, , University of New South Wales.
Perera, W A S (2018) An investigation into developing productive construction environments to improve quality performance in Australian building construction, Unpublished PhD Thesis, , University of New South Wales.
Qu, Y (2017) An investigation of opportunistic behaviour in public-private partnerships, Unpublished PhD Thesis, , University of New South Wales.
Rahnamayie Zekavat, P (2014) Performance assessment of agile communication in construction, Unpublished PhD Thesis, , University of New South Wales.
Recsei, R A (1998) A generalised decision support system for contaminated site management, Unpublished PhD Thesis, , University of New South Wales (Australia).
Ridyard, J (1976) Computer based management games for the building industry, Unpublished PhD Thesis, , University of New South Wales.
Salehudin, M S B (2012) Developing sustainable resorts in developing countries: A proposed new generation rating framework for Malaysia, Unpublished PhD Thesis, , University of New South Wales.
Seemann, K W (1997) The socio-technical sustainability of shelter systems and hardware in remote indigenous Australian communities, Unpublished PhD Thesis, , University of New South Wales.
Shahbazi, B (2020) A mathematical optimization approach to account for career development, job security, and job satisfaction in human resource planning in construction organizations, Unpublished PhD Thesis, , University of New South Wales.
Slay, P G R (2019) Development of an ontology for project management success criteria and associated technical and personal competencies in an Australian engineering context, Unpublished PhD Thesis, , University of New South Wales.
Sufianto, H (2013) A fire safety improvement framework for residential buildings: A socio-ecological behaviour modification approach, Unpublished PhD Thesis, , University of New South Wales.
Sunindijo, R (2012) Skills for developing safety climate in construction projects, Unpublished PhD Thesis, , University of New South Wales.
Ta'i, B (1994) Critical evaluation of stormwater management practices on urban construction sites in the Sydney region, Unpublished PhD Thesis, , University of New South Wales.
Teo, A L E (1997) Strategic market positioning in the construction industry: Model for evaluating mobility and diversification, Unpublished PhD Thesis, , University of New South Wales.
Teo, M M M (2009) An investigation of community-based protest movement continuity against construction projects, Unpublished PhD Thesis, , University of New South Wales.
Tran, H V (2013) Contractor internal profiling of owners, Unpublished PhD Thesis, , University of New South Wales.
Trethewy, R (2002) Influences on subcontractor OHS management outcomes in construction, Unpublished PhD Thesis, , University of New South Wales.
Trethewy, R W (2003) Influences on subcontractor OHS management outcomes in construction, Unpublished PhD Thesis, , University of New South Wales (Australia).
Uher, T E (1990) The effect of risks and uncertainties on subcontract bid prices, Unpublished PhD Thesis, , University of New South Wales.
Wang, R (2015) The virtual learning experience: Learning styles, task complexity and presence in the context of emerging VR technologies, Unpublished PhD Thesis, , University of New South Wales.
Wang, Z (2019) Effects of main contractors' service quality on subcontractors' behaviours and project outcomes in the Chinese construction industry, Unpublished PhD Thesis, , University of New South Wales.
- Type: Thesis
- Keywords: social relationship exchange; service quality; Guanxi
- ISBN/ISSN:
- URL: http://handle.unsw.edu.au/1959.4/64221
- Abstract:
While the concept of service quality is not new in construction, it seems that little research has documented the relationship between main contractors' service quality and subcontractors' behaviours and subcontractors' project outcomes. This relationship is particularly important considering the heavy reliance of subcontracting in construction. Thus, the aim of this study is to bridge main contractors' service quality with subcontractors' behaviours for better project outcomes in China’s construction industry. In align with this research aim, the objectives are to: 1) identify the dimensions of main contractors' service quality; 2) examine the relationships among the main contractors' service quality, subcontractors' behaviours and project outcomes; 3) examine the moderating effects of market and technological conditions on the exchanges between main contractors and subcontractors; and 4) develop and test a framework for service quality evaluation and improvement for main contractors. A conceptual framework has been developed, based on the social exchange theory, resource-based theory and complexity theories, and it is postulated that service quality of main contractors is a multi-dimensional construct, whereby each dimension could affect the contractual behaviours and organisational citizenship behaviours of their subcontractors, and in turn, the resultants will collectively influence overall project outcomes.In this study, a survey design was adopted and an industry-wide online questionnaire survey of 90 Chinese subcontractor company employees who have direct perceptions on main contractors' service quality was undertaken. The data collected was analysed using the partial least square structural equation modelling technique. The results reveal that the service quality of main contractors is a multi-dimensional concept, comprising: operation management, health and safety management, and communication management. These dimensions have significant impacts on both subcontractors' contractual and organisational citizenship behaviours, including seven positive impacts and three negative impacts (‘operation management' with ‘payment receiving' and ‘health and safety management' with ‘dispute response' and ‘communication management' with ‘dispute response'). However, it is notable that subcontractors' contractual behaviours do not have significant impacts on project outcomes. Furthermore, it is found that, three out of four dimensions of subcontractors' organisational citizenship behaviours have significant positive impacts on project outcomes, one of them is ‘guanxi' dimension. This implies that main contractors' service quality could affect subcontractors' project outcomes via social relationship exchanges, and thus demonstrating its high credence in the Chinese construction industry. Lastly, no moderating effect of the market and technological conditions was detected in the study. However, the result shows that market conditions have significant direct impacts on the contractual and organisational citizenship behaviours of subcontractors.It is concluded that social relationship exchange is a key in mapping the main contractors' service quality for better project outcomes. It is recommended that construction contractors to use the framework developed by this study to evaluate their service quality performance, and thereafter configure and implement better targeted strategies to improving specific dimensions of the service quality to help gaining the behavioural commitments of their subcontractors for better project outcomes.
Wang, Z (2014) Housing pathways and homeownership determinants of the young middle class in beijing, China, Unpublished PhD Thesis, , University of New South Wales.
Xiao, P (2018) Development of colletive intelligence for building energy efficiency, Unpublished PhD Thesis, , University of New South Wales.
Yamaguchi, H (2002) Risk allocation in privately financed projects, Unpublished PhD Thesis, , University of New South Wales.
Zaid Alkilani, S (2018) Performance measurement and improvement model for small and medium contractors in developing countries, Unpublished PhD Thesis, , University of New South Wales.
Zhang, Q (2021) Key influencing factors of corporate social responsibility implementation in the Chinese construction industry, Unpublished PhD Thesis, , University of New South Wales.